Do you have a survey popup window on your home page that automatically opens?
This disorients low vision users who cannot see the new window appearing.
WCAG 2.1 bans all popup windows without explicit alert beforehand (On Focus 3.2.1 A).
New windows take the focus away from what the user is reading or doing. This is fine when the user has interacted with a piece of user interface and expects to get a new window, such as an options dialogue. The failure comes when pop-ups appear unexpectedly.
WEBSITE ACCESSIBILITY TESTING & REMEDIATION SERVICES: Mary Gillen is an experienced Website Accessibility Compliance Auditor and Remediator. She can test your website to determine if it meets accessibility standards:
WCAG 2.1: 312 checkpoints covering A, AA and AAA W3 accessibility guidelines
Section 508: 15 US federal guidelines covered by 59 accessibility checkpoints